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Market Lens

Real-time market insights and portfolio tracking all in one place

Market Lens is a purpose-built digital platform that provides real-time visibility into the UK wholesale energy market.

It turns complex market data into clear analytics and connects you directly to our Optimisation Desk for expert support.

Whether you're monitoring live positions or executing hedging strategies, Market Lens provides insights and tools to help you capture opportunities with confidence.

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Three principles. One powerful platform.

Market Lens has been designed around three core principles to help businesses navigate increasingly complex energy markets with confidence.

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Take control

Gain greater visibility of your energy strategy with a clear view of your positions, transactions, and portfolio performance.

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Track the market

Access wholesale market intelligence, pricing information, and expert commentary from the Optimisation Desk.

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Manage smarter

Utilise the knowledge and strategic guidance in Market Lens to support informed, confident decisions.

The energy market is always active

 

Market Lens is now available on web and mobile, giving you flexible, secure access wherever you work.

Simply add the link to your phone for instant portal access - no downloads or updates required.

Track history, set price targets, and book video meetings from your mobile or browser, wherever you see an opportunity.
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Features

Alongside the core capabilities customers are already familiar with, Market Lens introduces powerful new functionality designed around customer feedback:

Real-time position tracking
Monitor open and closed volumes across base, peak and custom periods.

Enhanced market transparency
Access previous day's closing prices, daily market movements, and wholesale UK power market trends.

Personalised price alerts
Create custom price triggers and receive notifications when markets reach your chosen levels.

Direct order requests
Submit trading intent directly through the platform and connect seamlessly with the Optimisation Desk.

Meeting booking
Schedule virtual meetings with members of the Optimisation Desk through an integrated booking system.

Digital content library
Access market reports, economic updates, trend analysis, and expert commentary in one place.

Interactive reporting and downloads
Download high-quality charts, reports, and portfolio information for internal reporting and presentations.

Multi-device access
Access Market Lens securely from desktop, tablet or mobile without compromising functionality.

Support built into the platform
Access help whenever you need it through frequently asked questions (FAQs), guided platform walkthroughs, raise a query functionality, and integrated live chat support.

More than a platform

For more than 20 years, the Optimisation Desk has helped businesses navigate changing energy markets.

Market Lens brings that expertise closer than ever before.

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Real-time visibility and insights

Receive curated market intelligence and updates, keeping you up to date with changing market conditions.

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Built-in access to expert support

Use the platform to place orders, ask questions, and schedule meetings with our Optimisation Desk team.

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Continuous monitoring and timely support

Monitor positions, prices and alerts, with dedicated support on hand to help you respond to opportunities.

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Closer collaboration for faster decisions

Easily connect with our Optimisation Desk for help making hedging decisions with confidence.

Contact us

If you need any support with registration or access, the Optimisation Desk team will be happy to help. You can reach out to them via the ‘Contact us’ page within the ‘Support’ section in Market Lens. Alternatively, contact the team via email at flex.optimisation@npower.com or speak to your Account Manager.

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Try our full suite of tools

When you want to make energy management easier, we can put all the right tools at your fingertips.

Contact Us

New quote or renewal please call

0330 912 7611 0330 912 7611 0330 053 3356 0330 912 1036

Existing customers please call:

0330 912 4754 0330 912 4754 0330 912 4754 0330 912 4754

We’re open:

Monday, Tuesday, Thursday 9am-5 pm
Wednesday 9am-5pm
(Customer Services 9am-12.00pm)
Friday 9am-4.30pm
Excluding public holidays.

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    npower Business Solutions does not provide energy for homes. We do not hold any accounts, information or services for home energy. If you are a customer who was previously with npower for your energy at home, you have been moved to E.ON Next, who offer specialist services, designed to support you. Please visit the E.ON Next site for support, and all the information you need about home energy, from your existing account to new quotes.

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    npower Business Solutions does not provide energy for smaller businesses and we are unable to provide quotes. We do not hold any small business account information or services. If you are a small business who was previously with npower, you have been moved to E.ON Next, who offer specialist services, designed to support you. Please visit the E.ON Next site for support, and all the information you need about small business energy, from your existing account to new quotes.

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