Moving Premises

To make it as seamless as possible, please let us know in advance or as close to the moving date as possible. You can do this by completing our change of occupancy form, which will ensure we have all the information we need to process your move in a timely manner.

Once you have submitted the form, we will send you confirmation by email to let you know we have received the request.

Everything you need to provide is covered in our online form, in which you will be asked to detail the following:

· Your Meter Point Administration Number (MPAN) or Meter Point Reference Number (MPRN) which can be found on your invoice

· Incoming customer details, as we will need to contact the incoming customer about their energy supply

· Forwarding address, so that we can send you your final invoice once the account is closed

· We also advise that you provide a final meter reading, as this will help ensure an accurate final invoice if your meter is manually read. However, if you cannot provide this, we can estimate your final invoice

We may also require some supporting documents depending on your circumstances, such as:

· Business rates

· Lease agreement

· Official solicitors’ letter

A. If you do delay notifying us of a change of occupier, this can lead to you being invoiced for consumption that you are not responsible for, create unnecessary queries at a later stage, and prompt the need for further documentation as proof of the change of occupier.

It is the responsibility of both incoming and outgoing parties to agree a changeover date. If an agreement cannot be reached, we will ask for additional documentation to support any dispute, such as a lease agreement or solicitors’ letter. If an agreement cannot be reached or a date proved, then this is a third party dispute and the change of occupier request will not be completed.

If you are still receiving invoices, this could be due to nBS having not been notified of the move. If you haven’t been in contact with nBS, then please complete our online form and we will process your submission as quickly as possible.