What is the Radio Teleswitch Service (RTS)?
Introduced in the 1980s, The Radio Teleswitch Service (RTS) uses a radio signal to tell some electricity meters when to switch between peak and off-peak rates.
RTS was also used for some traditional multi-rate meters to support customers who use electricity for their heating and hot water, including electric storage systems, panel heaters or immersion heaters in water tanks – some of which typically charge up overnight.
As RTS is now reaching the end of its natural operational life, the equipment that produces the radio signal can’t be adequately maintained anymore.
How will I know if I have an RTS meter?
If you're uncertain about having an RTS meter, keep an eye out for these signs:
- Look for a separate switch box near your meter labelled with "Radio Teleswitch"
- If your property is heated using electricity or storage heaters
- In areas without a gas supply (including rural homes or high-rise flats)
- If you benefit from discounted electricity rates at various times of the day, possibly on Economy 7, Economy 10, or Total Heat Total Control tariffs.
If you're still unsure about having an RTS meter, please contact us.
How will the RTS Switch off affect me?
If you don't arrange to have your RTS meter exchanged before your service is disconnected, your meter may stop functioning properly and become inoperable.
This means your meter won't be able to switch between peak and off-peak rates, resulting in your hot water not working as expected. It could also lead to your heating being on or off at all times. This could impact your energy bills and the amount you pay for your energy.
To arrange a meter exchange, please contact us.
