How to pay your invoice
We believe paying your energy invoice should be as straightforward as possible.
All the essential information you need is right here - but if you have any questions, please get in touch and we’ll be happy to help.
We can accept payment by BACS, CHAPS or Faster Payments. Please send these to:
Electricity payments:
National Westminster Bank plc, PO Box 34, 15 Bishopsgate, London, EC2P 2AP
Sort Code: 50-00-00
Account: 97104000
Account name: Npower Commercial Gas Limited
Gas payments:
National Westminster Bank plc, PO Box 34, 15 Bishopsgate, London, EC2P 2AP
Sort Code: 50-00-00
Account: 71023909
Account name: Npower Commercial Gas Limited
Direct Debit makes paying your invoice easier. Once set up, the amount due will be debited from your account automatically on, or immediately after, the due date. All payments are protected by the Direct Debit Guarantee.
Want to set up a Direct Debit?
Simply download the correct Direct Debit form to get started. Instructions are found within the form. Please print and post, or scan and email, the form back to us.
If you’re experiencing financial difficulty, we’re here to help. Please get in touch to chat through the options.
The following organisations can provide free, impartial and confidential advice on debt and cash-flow issues to small businesses and the self-employed:
Business Debtline: 0800 197 6026 or bdl.org.uk
StepChange: 0800 138 1111 or stepchange.org
If you believe your account is in credit, or you have been notified by us that it is and you wish to arrange a refund, please click on the button below and complete our 'Request a refund' form.
Payment options are chosen when you first start your contract, but can be changed at any time. If you would like to change your payment preferences, simply contact our Customer Services Team.
