Energy Bills Discount Scheme - latest information.

Automated payments: BACS, CHAPS, Faster Payments

We can accept payment by BACS, CHAPS or Faster Payments. Please send these to:

Electricity payments:

National Westminster Bank plc, PO Box 34, 15 Bishopsgate, London, EC2P 2AP

Sort Code: 50-00-00
Account: 97104000
Account name: Npower Commercial Gas Limited

Gas payments:

National Westminster Bank plc, PO Box 34, 15 Bishopsgate, London, EC2P 2AP

Sort Code: 50-00-00
Account: 71023909
Account name: Npower Commercial Gas Limited

Paying by Direct Debit

Direct Debit makes paying your invoice easier. Once set up, the amount due will be debited from your account automatically on, or immediately after, the due date. All payments are protected by the Direct Debit Guarantee.

Want to set up a Direct Debit?

Simply download the correct Direct Debit form to get started. Instructions are found within the form. Please print and post, or scan and email, the form back to us.

Electricity Direct Debit form

Gas Direct Debit form

Struggling to pay?

If you’re experiencing financial difficulty, we’re here to help. Please get in touch to chat through the options.

The following organisations can provide free, impartial and confidential advice on debt and cash-flow issues to small businesses and the self-employed:

Business Debtline: 0800 197 6026 or bdl.org.uk

StepChange: 0800 138 1111 or stepchange.org

Request a refund

If you believe your account is in credit, or you have been notified by us that it is and you wish to arrange a refund, please click on the button below and complete our 'Request a refund' form.

Request a refund

Changing your payment method

Payment options are chosen when you first start your contract, but can be changed at any time. If you would like to change your payment preferences, simply contact our Customer Services Team.

Contact us

For a new quote or a renewal please call:

Show Phone Number 0330 912 8884

For existing customer service please call:

Show Phone Number 0800 138 2322

We’re open:

Monday, Tuesday, Thursday 9am-5 pm
Wednesday 9am-5pm
(Customer Services 9am-12.30pm)
Friday 9am-4.30pm
Excluding public holidays.

Request a call back

Request a call back

Contact us

For a new quote or a renewal please call:

Show Phone Number 0330 912 8884

For existing customer service please call:

Show Phone Number 0800 138 2322

We’re open:

Monday, Tuesday, Thursday 9am-5 pm
Wednesday 9am-5pm
(Customer Services 9am-12.30pm)
Friday 9am-4.30pm
Excluding public holidays.

Request a call back

Request a call back

Contact us

For a new quote or a renewal please call:

Show Phone Number 0330 053 2934

For existing customer service please call:

Show Phone Number 0800 138 2322

We’re open:

Monday, Tuesday, Thursday 9am-5 pm
Wednesday 9am-5pm
(Customer Services 9am-12.30pm)
Friday 9am-4.30pm
Excluding public holidays.

Request a call back

Request a call back

Contact us

To discuss a quote or a renewal for one of your clients please call:

Show Phone Number 0330 175 9574

For existing customer service please call:

Show Phone Number 0800 138 2322

We’re open:

Monday, Tuesday, Thursday 9am-5 pm
Wednesday 9am-5pm
(Customer Services 9am-12.30pm)
Friday 9am-4.30pm
Excluding public holidays.

Request a call back

Request a call back