Commercial gas and electricity meter installations

Connection of business electricity meters normally takes up to 15 working days.

Business gas meters can take between five and ten working days, but it might be a little longer for larger gas supply capacity. 

Where required, our ‘Power in 5’ service can provide you with electricity supply in just five working days from contract agreement. It’s one of the fastest service on the market.*

*Power in five days is based on availability and subject to additional cost. Connections will be five working days from contract agreement.

As soon as you know you need a new energy connection, please get in touch. We can help you complete a thorough readiness check to ensure all the necessary infrastructure and cabling is in place, as well as the paperwork you’ll need to complete with your Distribution Network Operator (DNO) before the meter is installed. 

Thanks to their extensive energy expertise, your Account Manager will be able to help you identify what you need for your energy supply, based on your site, energy requirements, and the type of business you’re connecting. They’ll also let you know if there’s anything else you need to do before connection of your supply can be arranged.

Once we’re sure everything else is taken care of, we can prepare a supply agreement. 

After the terms have been agreed, we’ll register your new connection via your Meter Point Administration Number (MPAN) for electricity, or Meter Point Registration Number (MPRN) for gas. 

For half-hourly (HH) electricity meters, a meter operator (MOP), data collector (DC) and data aggregator (DA) will need to be appointed. Your Account Manager will explain how to do this and walk you through your options.

It’s worth knowing that, as part of the E.ON group, we are one of the few major energy providers accredited as a meter agent by Elexon, and as a MOP by the Association of Meter Operators. So, we can also act as your MOP, DC and DA if you would like us to.

On the agreed day, a meter specialist will attend your site to install the meter. Before starting, we’ll double check that an electrician or gas engineer has already installed crucial components, such as a mains switch or isolator, and that the necessary pipework is in place. 

In some cases, your local Distribution Network Operator (DNO) may need to complete some work before we get started, but don’t worry – your Account Manager will let you know exactly what is required, and from whom, before starting the process. 

Once we’ve installed the meter, the connection will usually be live on the same day, allowing you to use electricity or gas right away. 

The most important thing you can do to ensure everything runs smoothly is get in touch with us as soon as you know you need a new gas or electricity connection. That way, we can help you get everything properly lined up and avoid any unnecessary delays.

Gathering the correct information is key for a successful new connection. Your Account Manager will walk through the technical aspects you might need to familiarise yourself with, but feel free to ask any questions you might have. This will help us deliver the fastest, most efficient service we possibly can. 

It’s also important to have a contingency plan, in case anything out of your control impacts your plans. For example, what happens if there is a construction problem and operators can’t access the site? We advise that you prepare in advance and start the process of planning a new energy connection ahead of schedule if possible.

Remember, if any emergency should arise, our ‘Power in 5’* service means we can provide a fast-track service to connect your business in as fast as five working days.

For any question or concern, you can always call on your Account Manager. Other suppliers will assist with certain elements of the new connection process - our Account Managers are here to support you at every step. 

Finally, why not use the new meter installation period as a moment to reflect on your energy efficiency plans? Or ensure you have the tools to monitor and optimise energy consumption in place from day one? Ask your Account Manager about our range of measurement and tracking tools and future-proof your business today.

We offer a wide range of electricity meter types for businesses, to suit different site requirements and connection capacities:

Single-phase electricity meters
Often suitable for smaller business premises with straightforward electricity requirements.

Three-phase electricity meters
Typically used for larger commercial premises or businesses operating equipment with higher electrical demand.

Three-phase current transformer (CT) meters
CT metering can be used for higher-capacity electricity supplies where the electrical current flowing through the meter needs to be measured using transformers.

Half-Hourly (HH) meters
HH meters record electricity consumption in 30-minute intervals, providing more detailed information about how and when your business uses energy.

Automated Meter Reading (AMR) and Smart meters
These meters can provide more detailed consumption data and reduce the need for manual meter readings.

High Voltage (HV) and Low Voltage (LV) electricity meters
These are used for different connection requirements, from lower-voltage supplies to higher-voltage connections for larger commercial and industrial sites.

If you are unsure which meter is right for your business, our New Connections Team can help assess your site, electricity requirements and connection capacity.

We offer a wide range of commercial gas meters to suit different business premises and gas requirements. The appropriate meter depends on your site's maximum gas demand, connection requirements and available supply.

U6 gas meters
Often suitable for smaller premises with relatively low gas consumption, with a capacity of around 6 cubic metres (m³) per hour.

U16 gas meters
Often suitable for small to medium-sized commercial premises requiring a higher gas flow, with a capacity of around 16 m³/hour.

U25 gas meters
Designed for businesses with higher gas demand, with a capacity of around 25 m³/hour.

U40 gas meters
Suitable for larger commercial premises and businesses with higher gas demand, with a capacity of around 40 m³/hour.

U65 gas meters
Designed for larger businesses with significant gas requirements, with a capacity of around 65 m³/hour.

U100 gas meters
Suitable for high-demand commercial and industrial premises, with a capacity of around 100 m³/hour.

U160 gas meters
Designed for very high-demand commercial and industrial premises, with a capacity of around 160 m³/hour.

Our New Connections Team can help determine the right gas meter for your site based on your maximum gas demand and connection requirements.

The type of electricity meter your business needs depends on factors including the size of your premises, your expected electricity consumption, the available supply capacity and the equipment you operate.

We can arrange different types of business electricity meters, including single-phase, three-phase, three-phase current transformer (CT) and Half-Hourly (HH) meters. Our New Connections Team can help establish which metering solution is appropriate for your site.

Yes. We support construction and development projects with new commercial gas and electricity connections, meter installations and temporary building supplies. Whether you're building a new commercial property, industrial unit, retail site or multi-site development, our team can help coordinate your meter connection requirements.

Yes. We can arrange temporary power supplies for construction and development projects, helping you get the electricity you need while work is underway.
We'll work with you to understand your project's requirements and coordinate the necessary metering and supply arrangements.

Yes. We can arrange three-phase electricity metering for businesses that require a three-phase electricity supply. Three-phase supplies are commonly used by larger commercial premises and businesses operating equipment with higher electrical demand.

The appropriate meter will depend on your site's electricity requirements and available connection capacity.

An LV electricity meter measures electricity supplied at low voltage, generally below 1 kilovolt (kV). An HV electricity meter is used where a business is connected to the electricity network at high voltage, typically for larger commercial or industrial sites with higher electricity demand. The appropriate metering arrangement depends on your site's capacity, connection voltage and electricity requirements.

Larger businesses with significant electricity demand may require an HV connection rather than a standard LV supply. An HV connection can be appropriate where the required capacity is too high for an LV connection or where the site's electrical infrastructure requires a dedicated substation. Our New Connections Team can assess your requirements and help determine the appropriate connection and metering arrangement.

Yes. The phase of an electricity supply and whether the meter records consumption at half-hourly intervals are separate considerations. A meter can be single-phase or three-phase and may be capable of providing half-hourly consumption data, depending on the metering arrangement.

Our New Connections Team can advise on the appropriate meter for your business.

An HH electricity meter records your business's electricity consumption in 30-minute intervals. This provides more detailed information about when electricity is being used and can help businesses understand and manage their energy consumption.

Yes. We arrange new electricity meter installations for businesses, including businesses moving into new premises, expanding existing sites or requiring a new supply for a development or construction project.

We'll work with you to establish what is required before the meter installation, including site readiness, infrastructure and any requirements involving your Distribution Network Operator (DNO).

We'll need information about your premises, electricity requirements and the type of connection you need. Depending on the project, this may include information about your expected consumption, supply capacity, site readiness and the requirements of your Distribution Network Operator (DNO).

Our New Connections Team can guide you through the information required and help identify anything that needs to be completed before the meter installation.

Yes. We can support businesses and developers requiring new electricity connections for commercial premises and developments. We'll work with you to understand the project's requirements and create a plan for the meter installation and supply connection.

Yes. As well as arranging new electricity meter installations, we provide a range of metering services for businesses, including Half-Hourly (HH) metering, Automated Meter Reading (AMR) and other metering solutions.