As part of our commitment to providing the best possible service to our customers, we are transforming the way we service your account.
We have listened to your feedback and have invested in digitising the way we work, making it easier for you to do business with us.
We are very pleased to announce our new online platform, Dashboard.
Tips for navigating Dashboard with ease
We are delighted that our new Dashboard is up and running and we hope you enjoy the features and benefits it offers when managing your account with us.
To ensure that our platform is working to its full potential, certain pages are performing necessary background validation and security checks, which may sometimes result in a slight delay in the page loading. If this happens, please be patient – we are working to optimise performance to ensure our valued customers can complete tasks as quickly and efficiently as possible.
Please also note that we are not currently able to accept credit card payments for all invoices visible in Dashboard. Where payments can be made, a balance will be shown against a navigation button that will enable users to make a payment. The overall balance shown on the ‘Overview’ and ‘Invoice and Payments’ pages is currently only reflective of the invoices that can be paid in Dashboard, but all invoice data is visible for all of your accounts.
We are actively working on enhancing Dashboard functionality to ensure that payments can be taken for all invoices and therefore show a complete balance inclusive of all active accounts. If you need to make a credit card payment for an invoice that cannot currently be facilitated via Dashboard, please contact your CRM Executive or Account Manager, who will be happy to help.
Downloading your portfolio, contracts and terms and conditions will also be unavailable initially. However, we are working hard to get these ready for you and we will be in touch once this functionality becomes available.
Why did we build Dashboard?
We listened to the feedback shared in the Customer Satisfaction Survey, and over the past few months, have worked to transform the way we service your account.
You told us:
- You wanted more transparency
- You needed an online platform that is simple to use and made it easier to manage your account(s)
- You wanted to be able to track the progress of your queries
- You needed to be able to download copies of previous invoices, easily and efficiently
- You wanted more information on our products and solutions that would support your energy strategy
- You wanted to be able to make any changes to your account, quickly and easily
Our new Dashboard offers all of the above functionality and much more.
We are proud of our new platform and hope you enjoy the features and benefits it offers. We want to give you greater control, and by using Dashboard, you will now have online access to your account at your fingertips, 24/7.
How can I access Dashboard?
You may have received an email from us, containing your login details. Simply click the link in your email to get started on Dashboard.
If you have not received an email from us, do not worry. You can activate your account today, by registering a few details.