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npower Ltd

This is the website of npower Commercial Gas Limited. Registered office: Westwood Way, Westwood Business Park, Coventry, CV4 8LG. Registered in England and Wales: number 3768856. This website also provides details of other companies and businesses in the npower Commercial Gas Limited group.


Website terms of use

Thanks for visiting this website (the "website"). These terms tell you the basis on which you may use our website.Please read them carefully as by using the website you indicate that you accept them and agree to abide by them. If you don't agree with them, please don't use our website. If you breach any of these terms, your permission to use our website ceases immediately.


Who are we?

This website is operated by npower Commercial Gas Limited ("we", "us" or "our" for short). We're a company registered in England and Wales under company number 3768856. Our registered office is at Windmill Hill Business Park, Whitehill Way, Swindon, SN5 6PB. Our VAT number is 559097889. We and our group companies, together with the products and services we sell and provide, are regulated by the 'Office of the Gas and Electricity Markets', more commonly known as Ofgem.


Website content

We provide the website to you in good faith and you accept that the information shown is provided "as is" without guarantees, conditions or warranties as to its accuracy. We've taken all reasonable steps to ensure that the information displayed is correct at the time of inclusion.Where errors come to our attention, we'll correct them as soon as reasonably possible however we accept no liability for any errors, omissions or inaccuracies contained in our website's content.
Use of our website is at your own risk and you're wholly responsible for decisions that you make as a result of information you read. We aim for our website to be available 24 hours a day however access may be suspended temporarily or removed entirely without notice (e.g., if there's a system failure, or for maintenance or repair).

Products and services

The products and services promoted through our website are subject to specific terms and conditions which are available to you at the time of purchase.
Unless otherwise stated we can suspend, change, cease supplying or withdraw the prices and/or details of products, services and/or offers shown on our website without notice, and without liability to you. Our website, and the products and services on it are intended for personal use only by people resident in specified areas of the United Kingdom. We don't accept orders from outside of this region.


If you choose or we issue you with a username, password or other piece of identification information, you must keep it confidential. You're fully responsible for all actions on your account. You must notify us immediately if there is any unauthorised use. We're not liable for any loss or damage arising from your failure to keep this information confidential and we reserve the right to suspend or disable your username, password or other piece of identification information.


External links from our website and third-party content

From time to time we may include hypertext links to sites which are created by individuals or companies outside of our group. If you click on these, you'll leave our website. We've no control over these sites and accept no responsibility for them, for loss or damage that you may incur through your use of them or any results that may be obtained from them. Please review their terms of use and privacy policies (if any) prior to your use of them.
We don't accept liability or responsibility for any websites which we frame.
Some elements of the content, products and/or services accessible from our website may be provided by other individuals or companies. We're unable to guarantee such content, products or services are virus and error free. You should always check e-mails, attachments and files before downloading them.

Intellectual property rights

Any intellectual property rights (for example, copyright, database rights, know-how, patents (in each case whether registered or unregistered)) in our website and its content (including the text, photographs and graphical images) are owned by us and our licensors. All rights are reserved. You're permitted to download and print content from our website for your own personal use and not for other purposes (including business). The content of our website must not be copied, reproduced, used or otherwise dealt with for any other reason. Trademarks, logos and brand names shown on our website are owned by us and our licensors and no rights are granted to use any of them without the prior permission of us and/or our licensors (as applicable).


Viruses, hacking and other offences

You must not misuse our website by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attack our website with a denial-of-service attack or a distributed denial-of-service attack. You must not attempt to gain unauthorised access to our website, the software that it uses, the server on which it is stored or any server, computer or database connected with our website. Any of the foregoing would be an offence under the Computer Misuse Act 1990. We reserve the right to report such offences and to co-operate with all relevant law enforcement bodies in relation to any investigation of such an offence (which may include us disclosing your identity to them).


Our liability

To the extent permitted by the laws of England we and our group expressly exclude any liability:

  • For direct, indirect and consequential loss or damage (including, loss of income, use, revenue, business, profits, contracts, anticipated savings, goodwill, wasted management or office time, data or corruption of data) how ever such loss or damage arises and whether incurred by you in connection with our website; the use, inability to use, failure to access, or results of the use of our website; your use of any sites linked to our website; and/or any materials or content posted on our website or a third party site.
  • For any loss or damage which was not reasonably foreseeable by you or us.
  • For any loss or damage caused by a distributed denial-of-service attack, viruses, malicious or other technologically harmful material that may infect your computer, equipment, programs, data or other proprietary material as a result of your use of our website or any site linked to or from it.

To the extent permitted by the laws of England we don't provide warranties of any kind, including suggestions that our products and/or services will be of satisfactory quality, fit for purpose, compatible with equipment that you have, secure and/or accurate. We don't warrant that the information on our website is complete, accurate or that we've checked it.

You acknowledge that use of our website involves information being transmitted over public telecommunications networks which are inherently insecure. We make no representation or warranty that your use of our website, or the operation of it, will be uninterrupted, error, bug, or virus free and we accept no liability for effects of the same.

Nothing in these terms removes or limits our liability for fraud, death or personal injury caused by our negligence or for any liability which can't be limited or excluded by English law. If you're a consumer, these terms won't affect any of your statutory rights which you have and which cannot be excluded by these terms. For more information on your statutory rights, contact your local authority Trading Standards Department or Citizens Advice Bureau.

We’re open:

Monday, Tuesday, Thursday 9am-5 pm
Wednesday 9am-5pm
(Customer Services 9am-12.30pm)
Friday 9am-4.30pm
Excluding public holidays.

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