Your supply

What to do if you have an interruption or loss of gas or electricity, and our standards of service.

Suspected gas leaks

If you smell gas or suspect a gas leak, you must contact the 24-hour emergency National Gas Service immediately.

0800 111 999

Open 24 hours, 7 days a week.

If you smell gas

Don't turn any electrical switches on or off.
Don't smoke, use matches or naked flames.
Don't use a mobile phone near a suspected leak.
Don't leave it to someone else to report the incident – you could be putting yourself and others at risk.

Do put out naked flames.
Do open doors and windows.
Do keep people away from the affected area.

Loss of gas supply

What to do if you have no gas

If you experience an unexpected loss of gas or your supply is disrupted in any way, please contact the 24-hour National Gas Service on 0800 111 999.

If you have had your gas supply cut off by a Network Engineer because of a fault with your meter, please contact our Customer Contact Team. If you need to contact someone outside of office hours, please contact our agent, National Grid Metering, on 0845 60 66 766.

Loss of electricity supply

What to do if you have no electricity

If you experience a loss of electricity, your supply is disrupted in any way, or in case of emergency, please contact your Distribution Network Operator (DNO) immediately by calling 105. 

Your DNO manages the cables, wires and substations that bring electricity into local homes and businesses.

Who is my DNO?

Planned gas interruption service

If you have a contractual agreement regarding planned gas interruptions with National Grid or your gas transporter, you may be contacted by our Gas Operations Team or by our affiliate company, RWE Trading, to notify you of any planned interruptions.

Please ensure that your three authorised customer contacts and the fax details that you have provided are kept up-to-date at all times. One of these contacts must be available and have direct access to a fax machine 24 hours a day. Please be sure to advise our Customer Contact Team of any changes.

Guaranteed Standards of Performance

Guaranteed and License Standards of Performance are set by industry regulator Ofgem for gas and electricity distributors. These set out the minimum service levels you can expect in key areas, for example supply interruptions or maintenance work. If guaranteed standards are not met, you are entitled to compensation. 

For further information please see our Guaranteed Standards of Performance (PDF, 869 KB),

Contact us

For a new quote or a renewal please call:

Show Phone Number 0800 644 6135

We're open:
Monday-Friday 9am-5pm.
Excluding public holidays.

Request a call back

Request a call back

Contact us

For a new quote or a renewal please call:

Show Phone Number 0800 644 6135

We're open:
Monday-Friday 9am-5pm.
Excluding public holidays.

Request a call back

Request a call back

Contact us

For a new quote or a renewal please call:

Show Phone Number 0800 669 6443

We’re open:
Monday-Friday 9am-5pm.
Excluding public holidays.

Request a call back

Request a call back

Contact us

To discuss a quote or a renewal for one of your clients please call:

Show Phone Number 0800 193 6866

We’re open:
Monday-Friday 9am-5pm.
Excluding public holidays.

Request a call back

Request a call back