New gas and electricity connections
Your energy supply is a business essential, so why wait longer than you have to? Our New Connections team does things differently.
With the specialist support available at every step, and one of the fastest electricity meter installation services on the market*, getting your business connected becomes simple and hassle-free.
Whether you’re expanding your business premises, scaling up operations, or upgrading your existing technology, having an expert energy partner by your side can help you cut through the complexity.
We’ve already put in the hard work, creating a new connections process that simplifies every stage of meter installation and supply connection - to make sure you get the electricity or gas supply you need, on time and within budget.
The challenges of energy connections
Managing utility connections for large organisations can present some unique challenges. All too often, red-tape and paperwork will slow you down.
We understand how important it is to get the essentials in place, and that any delay, oversight or inaccuracy could have significant financial and operational repercussions.
It’s why we’ve drawn on our industry insight and experience to develop streamlined processes that will help you get your business connected to gas and electricity supply in a straightforward and efficient way.
Get connected in as little as 5 days*
Our UK-wide team of experts has condensed the industry standard 15-20 day meter installation time-scale for electricity connections down to just five working days*, where required.
We offer:
- One of the fastest electricity meter installations on the market
- an account manager for extra reliability and effective communication
- a full timeline and bespoke project plan
- free first installation for standard meters
- free replacement of faulty meters
*Power in five days is based on availability and subject to additional cost. Connections will be five working days from contract agreement.
Connect your business in 3 steps
Make contact
Review your project plan
Rest assured - it’s all taken care of
FAQ's
Connection of electricity meters normally takes up to 15 working days.
Gas meters can take between five and ten working days, but it might be a little longer for larger gas supply capacity.
Where required, our ‘Power in 5’ service can provide you with electricity supply in just five working days from contract agreement. It’s the fastest service on the market.*
*Power in five days is based on availability and subject to additional cost. Connections will be five working days from contract agreement.
As soon as you know you need a new energy connection, please get in touch. We can help you complete a thorough readiness check to ensure all the necessary infrastructure and cabling is in place, as well as the paperwork you’ll need to complete with your Distribution Network Operator (DNO) before the meter is installed.
Thanks to their extensive energy expertise, your Account Manager will be able to help you identify what you need for your energy supply, based on your site, energy requirements, and the type of business you’re connecting. They’ll also let you know if there’s anything else you need to do before connection of your supply can be arranged.
Once we’re sure everything else is taken care of, we can prepare a supply agreement.
After the terms have been agreed, we’ll register your new connection via your Meter Point Administration Number (MPAN) for electricity, or Meter Point Registration Number (MPRN) for gas.
For half-hourly (HH) electricity meters, a meter operator (MOP), data collector (DC) and data aggregator (DA) will need to be appointed. Your Account Manager will explain how to do this and walk you through your options.
It’s worth knowing that, as one of the few major energy providers accredited as a meter agent by Elexon, we can also act as your MOP, DC and DA if you would like us to. It’s just one more way to keep things simple.
On the agreed day, a meter specialist will attend your site to install the meter. Before starting, we’ll double check that an electrician or gas engineer has already installed crucial components, such as a mains switch or isolator, and that the necessary pipework is in place.
In some cases, your local Distribution Network Operator (DNO) may need to complete some work before we get started, but don’t worry – your Account Manager will let you know exactly what is required, and from whom, before starting the process.
Once we’ve installed the meter, the connection will usually be live on the same day, allowing you to use electricity or gas right away.
The most important thing you can do to ensure everything runs smoothly is get in touch with us as soon as you know you need a new gas or electricity connection. That way, we can help you get everything properly lined up and avoid any unnecessary delays.
Gathering the correct information is key for a successful new connection. Your Account Manager will walk through the technical aspects you might need to familiarise yourself with, but feel free to ask any questions you might have. This will help us deliver the fastest, most efficient service we possibly can.
It’s also important to have a contingency plan, in case anything out of your control impacts your plans. For example, what happens if there is a construction problem and operators can’t access the site? We advise that you prepare in advance and start the process of planning a new energy connection ahead of schedule if possible.
Remember, if any emergency should arise, our ‘Power in 5’* service means we can provide a fast-track service to connect your business in as fast as five working days.
For any question or concern, you can always call on your Account Manager. Other suppliers will assist with certain elements of the new connection process - our Account Managers are here to support you at every step.
Finally, why not use the new meter installation period as a moment to reflect on your energy efficiency plans? Or ensure you have the tools to monitor and optimise energy consumption in place from day one? Ask your Account Manager about our range of measurement and tracking tools and future-proof your business today.
Read our top tips for a successful new connection
Cut through complexity and avoid unwanted delays with our expert advice for a fast and efficient electricity or gas connection.
Power on in 5
If your business urgently needs a new electricity connection, we can arrange your supply contract, install the meter and ensure you have electricity in just five working days.*
(*Power in five days is based on availability and subject to additional cost. Connections will be five working days from contract agreement.)
An expert by your side
When dealing with the complex energy requirements of a corporate business, you want someone who speaks your language.
When you work with npower Business Solutions, we’ll assign you a New Connections Specialist who will oversee the entire process, to help make sure everything runs smoothly.
Together with your Account Manager, they will work with you to gather all the necessary information about what’s required to connect your business.
Your Account Manager will also be on hand during each step of the installation process, to make sure you understand your options and ensure the terms of agreement are clear.
They’ll also check in with you two days before the meter installation to ensure everything is ready and help you avoid last-minute delays.
For more information on new electricity and gas connections or to take the first step to getting your business connected, please get in touch with a member of our team.
“We’ve worked hard to identify all the key milestones and simplify the process to ensure each business customer gets a new connection delivered safely, to required specifications, on time and to budget.”
Jamie Roche
Business Development Manager
npower Business Solutions
Hear from our most important asset – our clients
Case study: providing a fast connection for Regent Homes
Regent Homes chose npower Business Solutions for a connection and temporary power supply while building some new houses in Nottinghamshire.
Operations Director John Statham explains why Regent Homes made the choice to use our services:, “After contacting our usual business supplier and several others, all of whom were working to a ten-week lead time, we decided to see if npower Business Solutions could help us.”
Account Manager Chris Bradbrook, from the New Connections team, handled John’s enquiry. “Chris was absolutely fantastic,” says John. “Within two weeks of contacting him, the meter was installed, supply was live and everything was sorted.”
The Local Distribution Network Operator (DNO) had already converted the existing supply at the site from an overground to an underground cable and increased supply capacity, then installed individual feeds to each of the new properties being built. npower Business Solutions then arranged the meters Regent Homes required and set up a temporary power supply.
“We offered our Fixed-Certainty supply contract, where both commodity and non-commodity costs are fixed, so Regent Homes had a guaranteed rate and knew exactly what they were paying,” explains Chris. Once the building work was complete, Chris arranged for a disconnection, awaiting transfer of supply to the new residents.
“We received a great end-to-end service from Chris and npower Business Solutions,” says John. “You don’t seem to get that kind of help from other suppliers. We found Chris a real pleasure to deal with and he delivered everything we wanted. I would certainly recommend npower Business Solutions and will be working with them again on future projects.”
Information and resources
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