The challenges of energy connections
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Connection of electricity meters normally takes up to 15 working days.
Gas meters can take between five and ten working days, but it might be a little longer for larger gas supply capacity.
Where required, our ‘Power in 5’ service can provide you with electricity supply in just five working days from contract agreement. It’s the fastest service on the market.*
*Power in five days is based on availability and subject to additional cost. Connections will be five working days from contract agreement.
As soon as you know you need a new energy connection, please get in touch. We can help you complete a thorough readiness check to ensure all the necessary infrastructure and cabling is in place, as well as the paperwork you’ll need to complete with your Distribution Network Operator (DNO) before the meter is installed.
Thanks to their extensive energy expertise, your Account Manager will be able to help you identify what you need for your energy supply, based on your site, energy requirements, and the type of business you’re connecting. They’ll also let you know if there’s anything else you need to do before connection of your supply can be arranged.
Once we’re sure everything else is taken care of, we can prepare a supply agreement.
After the terms have been agreed, we’ll register your new connection via your Meter Point Administration Number (MPAN) for electricity, or Meter Point Registration Number (MPRN) for gas.
For half-hourly (HH) electricity meters, a meter operator (MOP), data collector (DC) and data aggregator (DA) will need to be appointed. Your Account Manager will explain how to do this and walk you through your options.
It’s worth knowing that, as one of the few major energy providers accredited as a meter agent by Elexon, we can also act as your MOP, DC and DA if you would like us to. It’s just one more way to keep things simple.
On the agreed day, a meter specialist will attend your site to install the meter. Before starting, we’ll double check that an electrician or gas engineer has already installed crucial components, such as a mains switch or isolator, and that the necessary pipework is in place.
In some cases, your local Distribution Network Operator (DNO) may need to complete some work before we get started, but don’t worry – your Account Manager will let you know exactly what is required, and from whom, before starting the process.
Once we’ve installed the meter, the connection will usually be live on the same day, allowing you to use electricity or gas right away.
The most important thing you can do to ensure everything runs smoothly is get in touch with us as soon as you know you need a new gas or electricity connection. That way, we can help you get everything properly lined up and avoid any unnecessary delays.
Gathering the correct information is key for a successful new connection. Your Account Manager will walk through the technical aspects you might need to familiarise yourself with, but feel free to ask any questions you might have. This will help us deliver the fastest, most efficient service we possibly can.
It’s also important to have a contingency plan, in case anything out of your control impacts your plans. For example, what happens if there is a construction problem and operators can’t access the site? We advise that you prepare in advance and start the process of planning a new energy connection ahead of schedule if possible.
Remember, if any emergency should arise, our ‘Power in 5’* service means we can provide a fast-track service to connect your business in as fast as five working days.
For any question or concern, you can always call on your Account Manager. Other suppliers will assist with certain elements of the new connection process - our Account Managers are here to support you at every step.
Finally, why not use the new meter installation period as a moment to reflect on your energy efficiency plans? Or ensure you have the tools to monitor and optimise energy consumption in place from day one? Ask your Account Manager about our range of measurement and tracking tools and future-proof your business today.
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