Energy Bills Discount Scheme - latest information.

How to access copy invoices

Login to Dashboard to access your invoices anytime and anywhere. 

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If you do not have access to Dashboard, you can register via the button below. Please note, it can take up to 10 days to validate your access.

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If your invoice request is not urgent, please complete our form (accessible via the button below) to make your request, which will be fulfilled within 10 working days.

Copy Invoice Request

If you need a copy invoice today, please call our Customer Service Team. Contact details can be found at the bottom of this page.

Understanding your invoice

Take a look at our invoice examples, which include pass-through charges, to see how accessible, and easy to understand, they are:

ELECTRICITY INVOICE GUIDE

HALF HOURLY (HH) FIXED ELECTRICITY INVOICE EXAMPLE

NON-HALF HOURLY (NHH) FIXED ELECTRICITY INVOICE EXAMPLE

GAS INVOICE GUIDE

GAS INVOICE EXAMPLE

We've also created a short explainer video:

Watch Video

Microbusiness and invoicing

What is a microbusiness?

A microbusiness customer can be defined as a consumer supplied, or requiring to be supplied, with gas or electricity at a premises other than a domestic premises, who:

  • Consumes less than 293,000 kWh of gas a year,
  • Consumes less than 100,000 kWh of electricity a year, or
  • Has fewer than ten employees (or their full-time equivalent) and an annual turnover or annual balance sheet total not exceeding €2 million

If your business meets at least one of the above criteria, then you are a microbusiness customer.

A business only has to meet one of these three criteria to qualify as a microbusiness customer, although the consumption threshold applies to the fuel being supplied.

Back-invoicing of a microbusiness energy customer

For information only, please see the licence condition relating to the back-invoicing of energy for microbusiness customers below:

When an invoice is issued, only charges for electricity or gas (or both) used in the last 12 months can be recovered by the supplier, unless: 

  • The invoice was sent before 1 November 2018, in which case the amount you pay for charges is no more than you would have paid if you had been invoiced within the 12 months (in line with previous back-invoicing commitments with Energy UK),
  • You have already been  issued an invoice and are in contact with your supplier about payment of such invoice,
  • You behave in an obstructive or manifestly unreasonable way (for example by not allowing access to read your meter without good reason, or by stealing electricity or gas, or, where you own your meter, by failing to keep it in proper working order), or
  • The supplier is allowed to do otherwise in accordance with additional rights and guidance specified by Ofgem

To read more about Energy UK, visit the Energy UK website: energy-uk.org.uk/

Alternative invoice formats

We offer a range of invoicing formats. For your reference please see links to examples documents below.

EDI Example

EDI Specification Document

If you would like to know more please contact our customer services team.

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Contact us

For a new quote or a renewal please call:

Show Phone Number 0330 912 8884

For existing customer service please call:

Show Phone Number 0800 138 2322

We’re open:
Monday-Thursday 9am-5 pm and Friday 9am-4.30pm
Excluding public holidays.

Request a call back

Request a call back

Contact us

For a new quote or a renewal please call:

Show Phone Number 0330 912 8884

For existing customer service please call:

Show Phone Number 0800 138 2322

We’re open:
Monday-Thursday 9am-5 pm and Friday 9am-4.30pm
Excluding public holidays.

Request a call back

Request a call back

Contact us

For a new quote or a renewal please call:

Show Phone Number 0330 053 2934

For existing customer service please call:

Show Phone Number 0800 138 2322

We’re open:
Monday-Thursday 9am-5 pm and Friday 9am-4.30pm
Excluding public holidays.

Request a call back

Request a call back

Contact us

To discuss a quote or a renewal for one of your clients please call:

Show Phone Number 0330 175 9574

For existing customer service please call:

Show Phone Number 0800 138 2322

We’re open:
Monday-Thursday 9am-5 pm and Friday 9am-4.30pm
Excluding public holidays.

Request a call back

Request a call back