We welcome the government's energy plan announcement on 8/09/22 - click here for our response.

How to access copy invoices

Login to Dashboard to access your invoices anytime and anywhere. Please note invoices are only accessible from the point of Dashboard registration. If you need copies of historical invoices please see below.

Dashboard

If you do not have access to Dashboard you can register using this form. Requests can take up to 10 days to validate your access and please note historical invoices are future facing only.

Register for Dashboard

If your invoice request is not urgent use our form to make your request, we will email these to you within 10 working days.

Copy Invoice Request

If you need a copy invoice today please call our customer services team, details are at the bottom of this page.

Understanding your invoice

Take a look at our invoice examples, which include pass-through charges, to see how accessible, and easy to understand, they are:

NEW ELECTRICITY INVOICE EXAMPLE

HALF HOURLY (HH) FIXED ELECTRICITY INVOICE   

NON HALF HOURLY (NHH) FIXED ELECTRICITY INVOICE   

GAS INVOICE EXAMPLE

NEW GAS INVOICE EXAMPLE

We've also created a short explainer video:

Watch Video

Microbusiness and billing

What is a microbusiness?

Ofgem defines a microbusiness customer* as "a consumer supplied or requiring to be supplied with gas or electricity at premises other than domestic premises, who:

  • consumes less than 293,000 kWh of gas a year,
  • consumes less than 100,000 kWh of electricity a year, or
  • has fewer than ten employees (or their full-time equivalent) and an annual turnover or annual balance sheet total not exceeding €2 million

If your business meets at least one of the above criteria then you are a microbusiness customer.

A business only has to meet one of these three criteria to qualify as a microbusiness customer, although the consumption threshold applies to the fuel being supplied.

*As set out in article 2(1) of the Gas and Electricity Regulated Providers (Redress Scheme) Order 2008 (S.I.2008/2268).

Back-invoicing of microbusiness energy customer

For information only, please see the licence condition relating to the back-invoicing of energy for microbusiness customers:

When an invoice is issued, only charges for electricity or gas (or both) used in the last 12 months can be recovered by the supplier, unless: 

  • the invoice was sent before 1 November 2018, in which case the amount you pay for charges is no more than you would have paid if you had been invoiced within the 12 months (in line with previous back-invoicing commitments with Energy UK),
  • you have already been  issued an invoice and are in contact with your supplier about payment of such invoice,
  • you behave in an obstructive or manifestly unreasonable way (for example by not allowing access to read your meter without good reason, or by stealing electricity or gas, or, where you own your meter, by failing to keep it in proper working order), or
  • the supplier is allowed to do otherwise in accordance with additional rights and guidance specified by Ofgem.

To read more about Energy UK, visit the Energy UK website. https://www.energy-uk.org.uk/

Alternative invoice formats

We offer a range of invoicing formats, for your reference please see links to examples documents.

EDI Example

EDI Specification Document

If you would like to know more please contact our customer services team.

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Contact us

For a new quote or a renewal please call:

Show Phone Number 0330 912 8884

For existing customer service please call:

Show Phone Number 0800 138 2322

We're open:
Monday-Friday 9am-5pm.
Excluding public holidays.

Request a call back

Request a call back

Contact us

For a new quote or a renewal please call:

Show Phone Number 0330 912 8884

For existing customer service please call:

Show Phone Number 0800 138 2322

We're open:
Monday-Friday 9am-5pm.
Excluding public holidays.

Request a call back

Request a call back

Contact us

For a new quote or a renewal please call:

Show Phone Number 0330 053 2934

For existing customer service please call:

Show Phone Number 0800 138 2322

We’re open:
Monday-Friday 9am-5pm.
Excluding public holidays.

Request a call back

Request a call back

Contact us

To discuss a quote or a renewal for one of your clients please call:

Show Phone Number 0330 175 9574

For existing customer service please call:

Show Phone Number 0800 138 2322

We’re open:
Monday-Friday 9am-5pm.
Excluding public holidays.

Request a call back

Request a call back