Managing utility connections for multiple organisations can present some unique challenges. Each customer will have specific requirements that require your knowledge and expertise.
To meet the complex demands of your business customers, you need an energy partner that speaks your language and can make a real difference to the service you provide. By ensuring that setting up new connections is as easy and efficient as possible, we help you make an outstanding impression from day one.
We know that customer satisfaction is one of your top priorities. After all, getting it right for your customers is how you help your own business thrive and grow. And what makes customers happier than a fast, professional service?
Our UK-wide team of experts has condensed the industry standard 15-20 day meter installation time-scale for electricity connections down to just five working days*, where required. We use our unique marketplace position and long-standing supplier relationships to make the whole process straightforward and hassle-free.
- one of the fastest electricity meter installations on the market
- an account manager for extra reliability and effective communication
- a full timeline and bespoke project plan
- free first installation for standard meters
- free replacement of faulty meters
*Power in five days is based on availability and subject to additional cost. Connections will be five working days from contract agreement.
Make contact
Get in touch with our New Connections team and tell us more about your site, business and energy requirements
Review your project plan
Your account manager will provide you with a full timeline of your meter connection project, for full visibility at every step.
For larger sites, we will create a bespoke project plan. For smaller and single meter sites, there is the opportunity to tailor our offering to meet specific requirements. No matter what size your project, you can expect excellent customer service and a quotation based on your real needs.
Rest assured - it’s all taken care of
Once terms have been agreed, you can get on with managing your other priorities. We’ll keep you fully informed of progress and your customer can be assured that their reliable, competitively priced energy supply will be connected quickly, without hassle or unnecessary delay.
Read our top tips for a successful new connection
Cut through complexity and avoid unwanted delays with our expert advice for a fast and efficient electricity or gas connection.
Power on in 5
If your business urgently needs a new electricity connection, we can arrange your supply contract, install the meter and ensure you have electricity in just five working days.*
(*Power in five days is based on availability and subject to additional cost. Connections will be five working days from contract agreement.)
Case study: providing a fast connection for Regent Homes
Regent Homes chose npower Business Solutions for a connection and temporary power supply while building some new houses in Nottinghamshire.
Operations Director John Statham explains why Regent Homes made the choice to use our services:, “After contacting our usual business supplier and several others, all of whom were working to a ten-week lead time, we decided to see if npower Business Solutions could help us.”
Account Manager Chris Bradbrook, from the New Connections team, handled John’s enquiry. “Chris was absolutely fantastic,” says John. “Within two weeks of contacting him, the meter was installed, supply was live and everything was sorted.”
The Local Distribution Network Operator (DNO) had already converted the existing supply at the site from an overground to an underground cable and increased supply capacity, then installed individual feeds to each of the new properties being built. npower Business Solutions then arranged the meters Regent Homes required and set up a temporary power supply.
“We offered our Fixed-Certainty supply contract, where both commodity and non-commodity costs are fixed, so Regent Homes had a guaranteed rate and knew exactly what they were paying,” explains Chris. Once the building work was complete, Chris arranged for a disconnection, awaiting transfer of supply to the new residents.
“We received a great end-to-end service from Chris and npower Business Solutions,” says John. “You don’t seem to get that kind of help from other suppliers. We found Chris a real pleasure to deal with and he delivered everything we wanted. I would certainly recommend npower Business Solutions and will be working with them again on future projects.”
