The challenges of energy connections for consultants
Electricity connected in as little as 5 days*
A new business energy connection in 3 steps
Review your project plan
Your account manager will provide you with a full timeline of your meter connection project, for full visibility at every step.
For larger sites, we will create a bespoke project plan. For smaller and single meter sites, there is the opportunity to tailor our offering to meet specific requirements. No matter what size your project, you can expect excellent customer service and a quotation based on your real needs.
Rest assured - it’s all taken care of
Once terms have been agreed, you can get on with managing your other priorities. We’ll keep you fully informed of progress and your customer can be assured that their reliable, competitively priced energy supply will be connected quickly, without hassle or unnecessary delay.
Connection of electricity meters normally takes up to 15 working days.
Gas meters can take between five and ten working days, but it might be a little longer for larger gas supply capacity.
Where required, our ‘Power in 5’ service can provide you with electricity supply in just five working days from contract agreement. It’s the fastest service on the market.*
*Power in five is based on availability and subject to additional cost. Connections will be five working days from contract agreement.
As soon as you know you have a customer that needs a new energy connection on their site, please get in touch. Your Account Manager can help you complete a thorough readiness check to ensure all the necessary infrastructure and cabling is in place, as well as the paperwork your customer will need to complete with their Distribution Network Operator (DNO) before the meter is installed.
Thanks to their extensive energy expertise, your Account Manager will be able to identify what your customer needs for their energy supply, based on their site, energy requirements, and the type of business being connected. They’ll also let you know if there’s anything else that needs sorting before connection can be arranged.
Once we’re sure everything else is taken care of, we can prepare a supply agreement.
After the terms have been agreed, we’ll register your customer’s new connection via their Meter Point Administration Number (MPAN) for electricity, or Meter Point Registration Number (MPRN) for gas.
For half-hourly (HH) electricity meters, a meter operator (MOP), data collector (DC) and data aggregator (DA) will need to be appointed.
It’s worth letting your customers know that, as one of the few major energy providers accredited as a meter agent by Elexon, we can also act as their MOP, DC and DA if you think this is the best option for their business.
On the agreed day, a meter specialist will attend your customer’s site to install the meter. Before starting, we’ll double check that an electrician or gas engineer has already installed crucial components, such as a mains switch or isolator, and that the necessary pipework is in place.
In some cases, your customer’s local Distribution Network Operator (DNO) may need to complete some work before we get started. Your Account Manager can work closely with you if needed, to make sure everything is ready before starting the connection process.
Once we’ve installed the meter, the connection will usually be live on the same day, allowing your customer to use electricity or gas right away.
The most important thing you can do to ensure everything runs smoothly is get in touch as soon as you know you have a customer that needs a new connection. That way, we can help you get everything properly lined up and avoid any unnecessary delays.
Gathering the correct information is key for a successful new connection. Your Account Manager will walk through the technical aspects you might need to explain to your customer. This will help us deliver the fastest, most efficient service we possibly can.
It’s also important to have a contingency plan, in case anything out of your control impacts your customer’s plans. For example, what happens if there is a construction problem and operators can’t access the site? Please advise your customer to prepare well in advance and start the process of planning a new energy connection ahead of schedule if possible.
Remember, if any emergency should arise, our ‘Power in 5’* service means we can provide a fast-track service to connect your customer’s business in as fast as five working days*.
For any question or concern, you can always call on your Account Manager. Other suppliers will assist with certain elements of the new connection process - our Account Managers are here to support you at every step.
An expert by your side
When dealing with the complex energy requirements of a corporate business, you want someone who speaks your language.
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