Phone calls: We may monitor and/or record calls for security, quality or training purposes. Call charges to numbers beginning with 0800 are set by your telecoms provider, calls may be free if you are calling from a business mobile or landline but this will depend on your contract. Calls to our 0845 numbers will cost a maximum of 5p per minute, plus your phone company’s access charge. Calls to 0330 numbers will cost you no more than 01 and 02 numbers from landlines or mobiles. If you get ‘inclusive minutes’ with your package, calls on a 0330 number will be part of these. Please check with your operator for exact charges.