Market-wide Half-Hourly Settlement - latest information.

What are cookies?

Cookies are small text files that are saved to your computer. We use cookies to remember users during a visit, upon return to the site, and are required to enable certain functionality. In addition, cookies are used to help us understand how our customers use our websites and we use this information to help plan improvements 

How to control the use of cookies

If you wish to restrict or block the use of cookies on your computer when you visit our website, you can do this through the cookie preference centre or your browser settings. 

Some functionality on our website will not work if you disable ‘strictly necessary’ cookies in your browser.

How we use cookies

Both npower business solutions and third parties make use of cookies when you visit websites. The following is a description of the types of cookie that we use, why they are used and details of the individual cookies.

We use both session cookies and persistent cookies.

Session cookies are used by us to recognise a user throughout a visit. 

Persistent cookies allow us to retain information and settings about a user for more than one session. These cookies stay on a computer or a device until they expire or a user removes them. They enable us to recognise a user when they return to our site, identify their preferences.

Strictly necessary cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work.

Functional cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Performance cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Targeting cookies

These cookies allow us to provide you with advertisements based on your past visits to, and use of, our website and may be set through our site by our advertising partners. These cookies may be set through our site by our advertising partners. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.


We’re open:

Monday, Tuesday, Thursday 9am-5 pm
Wednesday 9am-5pm
(Customer Services 9am-12.30pm)
Friday 9am-4.30pm
Excluding public holidays.

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