We welcome the government's energy plan announcement on 8/09/22 - click here for our response.

Cookies

We make use of cookies when you visit our website.

What are cookies?

Cookies are small text files that are saved to your computer. We use  cookies to remember users during a visit, upon return to the site, and are required to enable certain functionality. In addition, cookies are used to help us understand how our customers use our websites and we use this information to help plan improvements 

How to control the use of cookies

If you wish to restrict or block the use of cookies on your computer when you visit our website, you can do this through the cookie preference centre or your browser settings. 

Some functionality on our website will not work if you disable ‘strictly necessary’ cookies in your browser.

How we use cookies

Both npower business solutions and third parties make use of cookies when you visit websites. The following is a description of the types of cookie that we use, why they are used and details of the individual cookies.

We use both session cookies and persistent cookies.

Session cookies are used by us to recognise a user throughout a visit. 

Persistent cookies allow us to retain information and settings about a user for more than one session. These cookies stay on a computer or a device until they expire or a user removes them. They enable us to recognise a user when they return to our site, identify their preferences.

Strictly necessary cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work.

Functional cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Performance cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Targeting cookies

These cookies allow us to provide you with advertisements based on your past visits to, and use of, our website and may be set through our site by our advertising partners. These cookies may be set through our site by our advertising partners. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Strictly necessary cookies

_hs_opt_out

This Hubspot cookie is used by the opt-in privacy policy to remember not to ask the visitor to accept cookies again.This cookie is set when you give visitors the choice to opt out of cookies.It contains the string "yes" or "no".
It expires in 13 months.

_hs_do_not_track

This Hubspot cookie can be set to prevent the tracking code from sending any information to HubSpot. It contains the string "yes".
It expires in 13 months.

__hs_initial_opt_in

This cookie is used to prevent the banner from always displaying when visitors are browsing in strict mode. It contains the string "yes" or "no".
It expires in seven days.

__hs_cookie_cat_pref

This cookie is used to record the categories a visitor consented to. It contains data on the consented categories.
It expires in 13 months.

hs_ab_test

This cookie is used to consistently serve visitors the same version of an A/B test page they’ve seen before. It contains the id of the A/B test page and the id of the variation that was chosen for the visitor.
It expires at the end of the session.

<id>_key

When visiting a password-protected page, this cookie is set so future visits to the page from the same browser do not require login again.The cookie name is unique for each password-protected page.It contains an encrypted version of the password so future visits to the page will not require the password again.
It expires in 14 days.

hs-messages-is-open

This cookie is used to determine and save whether the chat widget is open for future visits. It is set in your visitor's browser when they start a new chat, and resets to re-close the widget after 30 minutes of inactivity. It contains a boolean value of True if present.
It expires in 30 minutes.

hs-messages-hide-welcome-message

This cookie is used to prevent the chat widget welcome message from appearing again for one day after it is dismissed. It contains a boolean value of True or False.
It expires in one day.

__hsmem

This cookie is set when visitors log in to a HubSpot-hosted site. It contains encrypted data that identifies the membership user when they are currently logged in.
It expires in one year.

hs-membership-csrf

This cookie is used to ensure that content membership logins cannot be forged. It contains a random string of letters and numbers used to verify that a membership login is authentic.
It expires at the end of the session.

hs_langswitcher_choice

This Hubspot cookie is used to save the visitor’s selected language choice when viewing pages in multiple languages. It gets set when an end user selects a language from the language switcher and is used as a language preference to redirect them to sites in their chosen language in the future, if they are available. It contains a colon delimited string with the ISO639 language code choice on the left and the top level private domain it applies to on the right. An example will be "EN-US:hubspot.com".
It expires in two years.

__cfruid

This cookie is set by HubSpot’s CDN provider because of their rate limiting policies. Learn more about Cloudflare cookies. It expires at the end of the session.

__cf_bm (hubspot.com)

This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.
It expires after 1 day

_GRECAPTCHA (google.com)

This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.
It expires after 179 days

CONSENT (google.com)

Used to detect if the visitor has accepted the marketing category in the cookie banner. This cookie is necessary for GDPR-compliance of the website.
It expires after 2 years.

CONSENT (youtube.com)

Used to detect if the visitor has accepted the marketing category in the cookie banner. This cookie is necessary for GDPR-compliance of the website.
It expires after 2 years.

embed/v3/counters.gif (forms-eu1.hsforms.com)

Used to implement forms on the website
Expires at the end of the session

embed/v3/counters.gif (perf-eu1.hsforms.com)

Used to implement forms on the website
Expires at the end of the session

li_gc (linkedin.com)

Stores the user's cookie consent state for the current domain
Expires after 2 years

rc::a (google.com)

This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.
It does not expire.

rc::b (google.com)

This cookie is used to distinguish between humans and bots.
It expires at the end of the session.

rc::c (google.com)

This cookie is used to distinguish between humans and bots.
It expires at the end of the session.

assumedSegment

Stores the user business type based on pages viewed or self selection.
It expires after 29 days.

Functional cookies

Chatflow cookie

This is the Hubspot cookie used for the chatflows tool. If you're a visitor, this allows you to chat with a representative on the site.

messagesUtk

This cookie is used to recognize visitors who chat with you via the chatflows tool. If the visitor leaves your site before they're added as a contact, they will have this cookie associated with their browser.
If you chat with a visitor who later returns to your site in the same cookied browser, the chatflows tool will load their conversation history. The cookie is controlled by the Consent to collect chat cookies setting in your chatflow.
If this setting is disabled, the cookie is controlled by the Consent to process setting in your chatflow.


HubSpot will not drop the messagesUtk cookie for visitors who have been identified through the Visitor Identification API. The analytics cookie banner will not be impacted.
This cookie will be specific to a subdomain and will not carry over to other subdomains. For example, the cookie dropped for info.example.com will not apply to the visitor when they visit www.example.com, and vice versa. It contains an opaque GUID to represent the current chat user.
It expires in 13 months.

Chatflow cookie consent text

With the Consent to collect chat cookies setting enabled, HubSpot will prompt visitors for consent to drop a cookie in their browser before the start a chat or when they attempt to the leave the page during a chat conversation. This cookie is used to interact with website visitors and provide a visitor's chat history. If you choose to display the banner before the visitor starts a chat and the visitor does not give consent, they will not be able to start the chat.

If you choose to display the banner upon exit intent, however, the visitor can start the chat, but if they don't consent to cookies before navigating away from the page, the chat widget will reset and the conversation will end. With this setting disabled, a visitor can start a chat and give consent to process their information via the Consent to process setting. Visitors can also accept or decline cookies on the HubSpot cookie banner if it is enabled on your pages. If a visitor accepts the cookie when they start a chat, but then clicks Decline on the HubSpot cookie banner, the cookie will be removed.

If a visitor clicks Decline on the HubSpot cookie banner before starting a chat, HubSpot will not drop a cookie or prompt them to consent to cookies in the chat widget.

Analytics cookies

These are non-essential cookies controlled by the cookie banner. If you're a visitor to a site supported by HubSpot, you can opt out of these cookies by not giving consent.

__hstc

The main cookie for tracking visitors. It contains the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).
It expires in 6 months.

hubspotutk

This cookie keeps track of a visitor's identity. It is passed to HubSpot on form submission and used when deduplicating contacts. It contains an opaque GUID to represent the current visitor.
It expires in 6 months.

__hssc

This cookie keeps track of sessions. This is used to determine if HubSpot should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp.
It expires in 30 minutes.

__hssrc

Whenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser. If this cookie does not exist when HubSpot manages cookies, it is considered a new session. It contains the value "1" when present.
It expires at the end of the session.

hjAbsoluteSessionInProgress (hotjar)

This cookie is used to count how many times a website has been visited by different vistitors - this is done by assigning the visitor an ID, so the visitor does not get registered twice.
It expires after 1 day.

_hjFirstSeen (hotjar)

This cookie is used to determine if the visitor has vistited the website before, or if it is a new visitor on the website.
It expires after 1 day.

_hjIncludedInPageviewSample (hotjar)

Used to detect whether the user navigation and interactions are included in the website's data analytics.
It expires after 1 day.

_hjIncludedInSessionSample (hotjar)

Registers data on visitors' website-behaviour. This is used for interal analysis and website optimization.
It expires after 1 day.

_hjRecordingLastActivity (hotjar)

Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes.
It expires at the end of the session.

_hjSession_# (hotjar)

Collects statistics on the visitor's visits to the website, such as number of visits, average time spent on the website and what pages have been read.
It expires after 1 day.

hjSessionUser_# (hotjar)

Collects statistics on the visitor's visits to the website, such as number of visits, average time spent on the website and what pages have been read.
It expires after 1 year.

hjViewportId (hotjar)

Sets a unique ID for the session. This allows the website to obtain data on visitors behaviour for statistical purposes.
It expires at the end of the session.

lang (ads.linkedin.com)

Remembers the user's selected language version of a website
It expires at the end of the session.

AnalyticsSyncHistory (linkedin.com)

Used in connection with data-synchronization with third-party analysis service.
It expires after 29 days.

personalization_id (twitter.com)

This cookie is set by Twitter - the cookie allows the visitor to share content from the website on to their Twitter profile.
It expires after 2 years.

Marketing Cookies

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

__ptq.gif

Sends data to the marketing platform Hubspot about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels.
It expires at the end of the session.

fbp

Used by Facebook to deliver a series of advertisment products such as real time bidding from third party advertisers.
It expires after 3 months.

hjRecordingEnabled

This cookie is used to identify the visitor and optimize ad-relevance by collecting visitor data from multiple websites - this exchange of visitor data is normally provided by a third-party data-center or ad-exchange.
It expires at the end of the session.

uetsid

Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisment - this also allows the website to limit the number of times that they are shown the same advertisment.
It expires after 1 day.

uetsid

Used to track visitors on multiple websites, in order to present relevant advertisment based on the visitor's preferences.
It does not expire.

uetsid_exp

Contains the expiry-date for the cookie with corresponding name.
It does not expire.

uetvid

Used to track visitors on multiple websites, inorder to present relevant advertisment based on the visitor's preferences.
It expires after 1 year.

_uetvid

Used to track visitors on multiple websites, inorder to present relevant advertisment based on the visitor's preferences.
It does not expire.

_uetvid_exp

Contains the expiry-date for the cookie with corresponding name.
It does not expire.

bscookie

Used by the social networking service, linkedin, for tracking the use of embedded services.
It expires after 2 years.

i/adsct (t.co)

The cookie is used by Twitter.com in order to determine the number of visitors accessing the website throught Twitter advertisment content.
It expires at the end of the session.

i/adsct (twitter.com)

The cookie is used by Twitter.com in order to determine the number of visitors accessing the website throught Twitter advertisment content.
It expires at the end of the session.

lang

Set by LinkedIn when a web page contains an embedded "Follow us" panel.
It expires at the end of the session.

lidc

Used by the social networking service, LinkedIn, for tracking the use of embedded services.
It expires after 1 day.

muc_ads

Collects data on user behaviour and interaction in order to optimize the website and make advertisment on the website more relevant.
It expires after 2 years.

MUID

Used widely by Microsoft as a unique user ID. The cookie enables user tracking by synchronising the ID across many Microsoft domains.
It expires after 1 year.

tr

Used by Facebook to deliver a series of advertisment products such as real time bidding from third party advertisers.
It expires at the end of the session.

UserMatchHistory (linkedin.com)

Ensures visitor browsing-security by preventing cross-site request forgery. This cookie is essential for the security of the website and visitor.
It expires at the end of the session.

VISITOR_INFO1_LIVE

Tries to estimate the users bandwidth on pages with integrated YouTube videos.
It expires after 179 days.

YSC

Registers a unique ID to keep statistics of what videos from YouTube the user has seen.
It expires at the end of the session.

ytidb::LAST_RESULT_ENTRY_KEY

Stores the user's video player preferences using embedded YouTube video.
It expires at the end of the session.

yt-remote-cast-available

Stores the user's video player preferences using embedded YouTube video.
It expires at the end of the session.

yt-remote-cast-installed

Stores the user's video player preferences using embedded YouTube video.
It expires at the end of the session.

yt-remote-connected-devices

Stores the user's video player preferences using embedded YouTube video.
It does not expire.

yt-remote-device-id

Stores the user's video player preferences using embedded YouTube video.
It expires at the end of the session.

yt-remote-fast-check-period

Stores the user's video player preferences using embedded YouTube video.
It expires at the end of the session.

yt-remote-session-app

Stores the user's video player preferences using embedded YouTube video.
It expires at the end of the session.

yt-remote-session-name

Stores the user's video player preferences using embedded YouTube video.
It expires at the end of the session.

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Contact us

For a new quote or a renewal please call:

Show Phone Number 0330 912 8884

For existing customer service please call:

Show Phone Number 0800 138 2322

We're open:
Monday-Friday 9am-5pm.
Excluding public holidays.

Request a call back

Request a call back

Contact us

For a new quote or a renewal please call:

Show Phone Number 0330 912 8884

For existing customer service please call:

Show Phone Number 0800 138 2322

We're open:
Monday-Friday 9am-5pm.
Excluding public holidays.

Request a call back

Request a call back

Contact us

For a new quote or a renewal please call:

Show Phone Number 0330 053 2934

For existing customer service please call:

Show Phone Number 0800 138 2322

We’re open:
Monday-Friday 9am-5pm.
Excluding public holidays.

Request a call back

Request a call back

Contact us

To discuss a quote or a renewal for one of your clients please call:

Show Phone Number 0330 175 9574

For existing customer service please call:

Show Phone Number 0800 138 2322

We’re open:
Monday-Friday 9am-5pm.
Excluding public holidays.

Request a call back

Request a call back