Market-wide Half-Hourly Settlement - latest information.

Treating micro business customers fairly

The Standards of Conduct supply licence condition is set by Ofgem and relates to the treatment of Domestic and Micro Business Customers. The standards apply to a range of activities including: billing, changing supplier and how we communicate important information to you.

The key principles are:

  • We behave and carry out any actions in a fair, honest, transparent, appropriate and professional manner
  • We provide information to you which is clear and easy to understand

For more information, go to and search for "standards of conduct".

We’re open:

Monday, Tuesday, Thursday 9am-5 pm
Wednesday 9am-5pm
(Customer Services 9am-12.30pm)
Friday 9am-4.30pm
Excluding public holidays.

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