Standards of Conduct

Treating micro business customers fairly

The Standards of Conduct supply licence condition is set by Ofgem and relates to the treatment of Domestic and Micro Business Customers. The standards apply to a range of activities including: billing, changing supplier and how we communicate important information to you.

The key principles are:

• We behave and carry out any actions in a fair, honest, transparent, appropriate and professional manner
• We provide information to you which is clear and easy to understand

For more information, go to www.ofgem.gov.uk and search for "standards of conduct".