We welcome the government's energy plan announcement on 8/09/22 - click here for our response.

Standards of Conduct

Treating micro business customers fairly

The Standards of Conduct supply licence condition is set by Ofgem and relates to the treatment of Domestic and Micro Business Customers. The standards apply to a range of activities including: billing, changing supplier and how we communicate important information to you.

The key principles are:

  • We behave and carry out any actions in a fair, honest, transparent, appropriate and professional manner
  • We provide information to you which is clear and easy to understand

For more information, go to www.ofgem.gov.uk and search for "standards of conduct".

Back to top

Contact us

For a new quote or a renewal please call:

Show Phone Number 0330 912 8884

For existing customer service please call:

Show Phone Number 0800 138 2322

We're open:
Monday-Friday 9am-5pm.
Excluding public holidays.

Request a call back

Request a call back

Contact us

For a new quote or a renewal please call:

Show Phone Number 0330 912 8884

For existing customer service please call:

Show Phone Number 0800 138 2322

We're open:
Monday-Friday 9am-5pm.
Excluding public holidays.

Request a call back

Request a call back

Contact us

For a new quote or a renewal please call:

Show Phone Number 0330 053 2934

For existing customer service please call:

Show Phone Number 0800 138 2322

We’re open:
Monday-Friday 9am-5pm.
Excluding public holidays.

Request a call back

Request a call back

Contact us

To discuss a quote or a renewal for one of your clients please call:

Show Phone Number 0330 175 9574

For existing customer service please call:

Show Phone Number 0800 138 2322

We’re open:
Monday-Friday 9am-5pm.
Excluding public holidays.

Request a call back

Request a call back