Standards of Conduct

Treating customers fairly

The Standards of Conduct supply licence condition is set by Ofgem and covers Non-Domestic Customers. The standards apply to a range of activities including: billing, changing supplier and how we communicate important information to you.

The key principles are:

• We behave and carry out any actions in a fair, honest, transparent, appropriate and professional manner
• We provide information to you which is clear and easy to understand

For more information, go to www.ofgem.gov.uk and search for "standards of conduct".