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We are aware of the recent PHP incident and can confirm that our website and online services have not been affected. You can continue using them as normal.

Visualise your energy costs

You can also visualise your non-commodity and third-party costs using our Energy Cost Calculator, to get a greater understanding of upcoming charges on your energy bills.

Renewables Obligation (RO) - One of the main support mechanisms for large-scale renewable electricity projects in the UK.

Balancing Services Use of System (BSUoS) - Charge for keeping the UK’s electricity system in balance, including the cost of constraining generation.

Contracts for Difference (CfD) - Support scheme for low carbon generators, providing long-term price certainty to increase investment for certain technologies.

Transmission Network Use of System (TNUoS) - Charge for using and maintaining the transmission network

Capacity Mechanism (CM) Charge to ensure we have sufficient power available to meet future needs

Feed-in Tariff (FIT) - Levied on suppliers to fund the FIT scheme, designed to incentivise new small scale renewable generation in business and homes.

Distribution Use of System (DUoS) - Recovers the cost of installing and maintaining the local distribution networks.

Climate Change Levy (CCL) - A tax on energy aimed at increasing energy efficiency and reducing carbon emissions.

Value Added Tax (VAT) - An indirect tax levied on goods and services.

Renewable Energy Guarantees of Origin (REGO) - A scheme to provide transparency about the proportion of electricity fed from renewable sources.

Standing and metering charges - Charges for the Data Collector (DC), Data Aggregator (DA) and Meter Operator (MOP)

Non-energy related charges - A separate agreement for on-supply customers, relating to non-energy related charges.

We’re open:

Monday, Tuesday, Thursday 9am-5 pm
Wednesday 9am-5pm
(Customer Services 9am-12.00pm)
Friday 9am-4.30pm
Excluding public holidays.

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