Market-wide Half-Hourly Settlement - latest information.

Thank you for your refund request. 

You will shortly receive an email from npower Business Solutions, containing a validation link for your refund request. Please ensure you click this link to allow us to process your request without delay.

If you pay your invoice via Direct Debit, bank card or BACS, the refund will be made to the corresponding bank account after 28 working days. If you pay by cash or cheque, the refund will be made by cheque and will take a minimum of 32 working days.

If you have multiple accounts and some are in debit, we may not be able to refund you.


We’re open:

Monday, Tuesday, Thursday 9am-5 pm
Wednesday 9am-5pm
(Customer Services 9am-12.30pm)
Friday 9am-4.30pm
Excluding public holidays.

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