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Change of Occupancy

Moving premises?

Providing the necessary information will help us process your move quickly and efficiently and avoid any delays. If you don’t provide us with this information or if anything is missing, your change of occupancy request could be delayed or even cancelled.

Information required to process your business move

Mandatory information

Energy_Miser_Icon_B Meter Point Administration Number/Meter Point Reference Number (MPRN)
Date_Calendar_Icon_B Move date (the date you ceased or became liable for the supply)
Document_Icon_B Supporting legal documents (e.g. lease/tenant agreement signed by the landlord and tennant, legal sale document, land registry, etc.)
I&C_Icon_B Business/customer details
Team Brandhub Icon Incoming customer details
PDF_Icon_B A Letter of Authority (LOA) (if this request is on behalf of a customer/client)

Please note that we may not be able to process your request unless we receive the above information.

Recommended information

Meter_Reading_Icon_B  Final/opening meter readings will help ensure your invoices are accurate

Document_Icon_B

 Climate Change Levy (CCL) exemption certificates
Document_Icon_B Reduced Value Added Tax (VAT) certificates
 

FAQs

How long will it take for my change of occupancy to be actioned?

Once we have received all the required and correct information, we will aim to process your change of occupancy within five working days.

Will I be notified once I have completed the online form?

Yes, you will receive a pop-up message to confirm that the form was submitted successfully, and then you will be sent an email explaining the next steps shortly afterwards.

What prices will I be charged?

If you are an outgoing customer, as part of the online form you can request prices for your new premises and a member of our team will contact you to discuss our competitive rates. As for your final invoice, the prices will be reflective of your existing contract.

If you are an incoming customer, we will set you up on deemed out of contract rates, but we will also provide you with information on how to contact our Sales Team to discuss rates for a fixed-term contract.

I don’t know what my annual consumption will be?

If you don’t know your projected annual usage, then we can estimate this for you using your latest meter reading, so please try to include this on the form. If you do not have this to hand, we will estimate your annual usage based on the latest reading in our system. Please note that if you have a Half-Hourly (HH) meter, your meter readings will be sent to us automatically.

How will I know if the change of occupancy process has been completed?

Once you have completed the online form, we will send you a confirmation email. If you are the outgoing customer, we will generate your final invoice. If you are the incoming customer, you will receive a letter with price information for deemed rates and we will provide you with details about how you can enter into a fixed contract with us.

Why has my request been rejected?

There could be more than one reason why your request has been rejected. We will contact you and advise of the specific reasons. 

I’m moving in, and I don’t have the documents you have mentioned?

Submit your move details anyway. One of the team will be in touch to discuss your options if documentation is required to validate the information provided.  

I’m having difficulties filling out my details, what should I do?

Please give our Business Movers Team a call on 0800 107 2074 and one of the team will happily guide you through submitting your details.  

I have submitted my change of occupancy request, when will I be contacted about a contract?

Once your change of occupancy has been logged, you will be contacted with a quote within two to three working days by our Sales Team. 

What do I do if I am moving out and I want nBS to supply my new premises?

If you are submitting your request through Dashboard, then note your request in the comments section. If you are letting us know via our online Change of Occupancy form, just tick the option ‘I would like to be quoted for an nBS contract at the new address’. This alerts our Sales Team, who will be in touch with you. 

Contact Us

New quote or renewal please call

0330 912 7611 0330 912 7611 0330 053 3356 0330 912 1036

Existing customers please call:

0330 912 4754 0330 912 4754 0330 912 4754 0330 912 4754

We’re open:

Monday, Tuesday, Thursday 9am-5 pm
Wednesday 9am-5pm
(Customer Services 9am-12.00pm)
Friday 9am-4.30pm
Excluding public holidays.

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    npower Business Solutions does not provide energy for homes. We do not hold any accounts, information or services for home energy. If you are a customer who was previously with npower for your energy at home, you have been moved to E.ON Next, who offer specialist services, designed to support you. Please visit the E.ON Next site for support, and all the information you need about home energy, from your existing account to new quotes.

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    npower Business Solutions does not provide energy for smaller businesses and we are unable to provide quotes. We do not hold any small business account information or services. If you are a small business who was previously with npower, you have been moved to E.ON Next, who offer specialist services, designed to support you. Please visit the E.ON Next site for support, and all the information you need about small business energy, from your existing account to new quotes.

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