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Optimisation Desk

A helping hand for businesses navigating the wholesale energy market

We understand that the wholesale energy market can seem complex and difficult to navigate. That's why we offer our customers expert support from our award-winning Optimisation Desk.

Our Optimisation Desk consists of a team of energy market experts and Portfolio Managers, who provide our customers with the latest energy market updates, over the phone trading services, risk management support and business energy strategy consultation.

Together, they can support you to navigate the complexities of the wholesale energy market, to help you manage the risks and maximise the opportunities. 


We really appreciate the expertise, insight and attentive approach we receive from the npower Business Solutions (nBS) Optimisation Desk, who we've worked with over the past five years to manage customer risk exposure to wholesale power and gas markets. The team work hard to ensure customer volumes are secured at the best forward-market price available, and have consistently provided prices at the lowest points of market liquidity. It is also highly beneficial to have direct phone access to the desk, as we then can discuss live market price drivers as they are developing.

Angela Miller, Energy Trader at Inenco

Business energy support: how our Optimisation Desk can help 

Energy Market Intelligence, let us do the hard work for you

By closely monitoring the energy markets, analysing market trends, supply and demand dynamics, regulatory changes, and geopolitical factors, the team can identify opportunities and risks that could impact your businesses energy costs. 

Our Optimisation Desk also researches and curates the information on Risk Navigator – our dedicated energy intelligence platform, where you can access the latest market intelligence, news and analysis 24/7. Risk Navigator offers a secure login to a range of bespoke reports and information about your own energy-transacting portfolio, helping you make informed hedging decisions.


Strategic Support

As a npower Business Solutions flex customer, you will have direct access to our energy market experts in our Optimisation Desk.  Every member of the team can help you manage and mitigate risks associated with energy price volatility.

Corporate energy users will also benefit from a named Optimisation Desk representation to provide direct market intelligence alongside regular calls to aid your decision making.

Flex Portfolio Solutions

Flex Portfolio Solutions is our dedicated offering that allows you to trade on your terms and provides a level of support from our award-winning Optimisation Desk that suits your expertise, time constraints and internal resources.

With the choice between three trading options – you can trade independently, or delegate some or all of the decision making to our experienced Portfolio Managers.

You can also choose among three different levels of support, allowing you to decide the extent and frequency of the market updates, risk reviews and performance reports you will receive.

Learn how Flex Portfolio Solutions helped Metroline move to a fully flexible contract to better manage their volume risk exposure.


The relationship we have developed and built upon over the years of working with the npower Business Solutions (nBS) Optimisation Desk has enabled us at Wykes Engineering, Chelveston Renewable Energy and Federal Estates to develop numerous hedging strategies to manage our base load and peak load export volume exposure.

This strong relationship and proactive approach by the nBS Optimisation Desk in understanding our requirements has been pivotal in our ability, as an exporter, to lock-in competitive value through the power curve, especially at times of poor liquidity.

Mark Piercey, Commercial Manager at Wykes Engineering
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Andrew Crabtree

Optimisation Desk Manager

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Sam Bannister

Senior Sales Trader

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Shireen Salah

Client Portfolio Manager

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Mohammed Patel

Client Portfolio Manager

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Mark Ursell

Client Portfolio Manager

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Dylan Pustjens

Sales Trader

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Sandy Thandi

Sales Trader

Contact us today to learn more about how our Optimisation Desk can help your business take control of its energy costs, and manage risk in the ever-changing wholesale energy market.

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Please note that any prices or market information provided by us does not constitute advice or recommendations.

Flexible energy contracts

We offer a range of competitive, flexible energy contracts to suit every type and size of business, and our Optimisation Desk can help you choose the best one for your needs. 

Every business will have unique priorities when it comes to energy purchasing. Whatever your strategy or objectives, we can help you find the right option for you.


Energy trading, made easy: introducing Flex Portfolio Solutions

During a time where the energy market has experienced major volatility, businesses are considering how to minimise risk and reduce energy invoices.

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Would you like to understand what drives energy prices?

Almost certainly the answer is yes. Especially if your business consumes a lot of energy and, like the rest of the country, you are still smarting from the eye-watering prices we’ve seen over the past 18 months.

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Business Energy Tracker 2023

Our annual Business Energy Tracker report helps us take the pulse of what businesses need, both from us and from policy, so we can provide concrete solutions to help them meet their energy requirements.

Download now

We’re open:

Monday, Tuesday, Thursday 9am-5 pm
Wednesday 9am-5pm
(Customer Services 9am-12.30pm)
Friday 9am-4.30pm
Excluding public holidays.

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