Additional information about your new account

As you're moving to our new customer platform, the information below will help show what this means for you. If you've got any questions, please get in touch.

Automated payments

Please continue to pay your E.ON invoices to the same E.ON bank details you’ve already been using. There may be a period where both E.ON and nBS will invoice you while your account is migrated.

Electricity payments:

National Westminster Bank plc, PO Box 34, 15 Bishopsgate, London EC2P 2AP
Sort Code: 50-00-00
Account: 97104000
Account name: Npower Commercial Gas Ltd

Gas payments:

National Westminster Bank plc, PO Box 34, 15 Bishopsgate, London EC2P 2AP
Sort Code: 50-00-00
Account: 71023909
Account name: Npower Commercial Gas Ltd

If you would like to pay for your energy by Direct Debit, please download and complete a Direct Debit mandate. Please click here for a Electricity mandate or here for the Gas version.

Request a refund

How to request a refund if your account is in credit

If you believe your account is in credit or you have been notified by us and you wish to arrange a refund, please email your request to yourbusiness@npower.com.

Please include your account number and the amount you wish to be refunded. If you pay by Direct Debit, bank card or BACs, the refund will be made to the corresponding bank account and will take a minimum of 28 working days. If you pay by cash or cheque, the refund will be made by cheque and will take a minimum of 32 working days.

Please note, if you have multiple accounts and some are in debit, a refund may not be agreed.

If you have any questions, please contact our Credit Control Team.

Understanding VAT

VAT information and codes for businesses

VAT declaration certificates and Climate Change Levy (CCL)

As a business customer, if you want to declare that a percentage of your energy is used for domestic, charitable, or diplomatic purposes - or there is a change in your circumstances which affects your declaration and the VAT you pay - please contact Customer Services.

If your business qualifies for a reduced VAT rate, fill in our VAT declaration form for electricity or VAT declaration form for gas and either email or post it to us (information can be found in our declaration forms). We will make sure the reduced rate is applied to your invoice.

CCL may be applied to your account as a result of current legislation. Where CCL has been shown, this invoice will constitute a CCL accounting document.

VAT

If part of your electricity supply qualifies for VAT reduction (i.e. domestic, residential or non-business charitable use), you should complete a certificate declaring the qualifying percentage. You must provide a revised certificate if there is any change in your circumstances which would affect the qualifying percentage.

All charges are identified by one of the following codes for VAT purposes.
DEM - Under de minimis kWh
DFR - Domestic Fuel Rate
DOM - Composite Rate
EXP - Exempt OUT - Outside the Scope
STD - Standard Rate
ZER - Zero Rate

Request a copy invoice

How to request a copy of your invoice

After migrating to this new platform, we'll let you know how to request copies of your invoices so you'll have access to all your invoices when you need them.

If you do currently use Viewbill and want to access your historic E.ON invoices, you can continue to log in and download these until you've fully moved across to nBS. Once you're on our new customer platform, we'll be in touch to set you up on our brand new "Dashboard" so you can view your new nBS invoices digitally in future.

Understanding your invoice

Watch our new video below to see how categorising your energy charges into sections has helped us to create an invoice that’s easier to read and understand. We’ll provide even more detail before you receive your first new invoice.

Enhancements and changes to your electricity invoicing

We remain committed to improving the products and services that we provide to our customers and have launched a complete system overhaul, offering a host of account features and benefits.

As a result, we have made a number of enhancements and changes to our invoicing formats.

Below, you'll find an overview of how these changes will affect you and your business.

What's Changing?

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Bill summary

Once you've moved to our new customer platform, you'll have access to a "Bill Summary" file. This will give you an easy way to see summarised versions of all your nBS bills in one place.

Our new file includes a new structure and more detailed information, ensuring that we remain transparent and open in our invoicing charges.

Download an example Bill Summary here or view an annotated version here.

If you're currently an optimum customer, you'll be able to use this as normal and won't lose any access while we move your accounts

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Our invoicing formats

As part of our complete system overhaul we now offer more invoicing formats.

  • New Email/PDF – improvements to the invoice layout for greater simplicity for online viewing
  • Electronic Data Interchange (EDI)
  • Business Application Software Developers Association (BASDA)

For your reference please see links to example documents below:

Example gas documents

For your reference, please take a look at our example gas documents.

Changes to electricity non-commodity charges

We remain committed to improving the products and services that we provide to our customers.

As part of this, we are launching a new account management system, set to offer you a host of benefits. As a result, there will be some changes and improvements to your invoicing.

What are non-commodity charges?

Energy bills are made up of a combination of the commodity cost (the fuel you consume) and non-commodity costs. Included in the non-commodity costs are government-originated charges and third party charges.

What's changing?

Here you will find information about the changes to your non-commodity charges. Simply click on the charges below to find our more.

Your reconciliations

All your reconciliations will now be shown within one invoice to make it as clear as possible when viewing and paying your invoices.

We've also taken the opportunity to review how often we reconcile charges that are passed through but which are not known at point of initial invoice being created (CFD, BSUOS, FIT, TNUOS, CM).

The aim is to reconcile in a timelier manner where possible and avoid larger value reconciliation invoices being produced at later dates, therefore enabling you to manage your budget earlier.

As these reconciliation periods will span periods in our old system and new system, your initial reconciliation invoices will be split across the two systems and invoicing types, i.e. you will be reconciled up to your migration date on our old system/invoices and then reconciled from your migration date on our new system and invoices – there will be no cross over.

RO

Renewables Obligation (RO)

One of the main support mechanisms for large-scale renewable electricity projects in the UK.

Read More

BSUoS

Balancing Services Use of System (BSUoS)

Charge for keeping the UK’s electricity system in balance, including the cost of constraining generation.

read more

CfD

Contracts for Difference (CfD)

Support scheme for low carbon generators, providing long-term price certainty to increase investment for certain technologies.

Read more

TNUoS

Transmission Network Use of System (TNUoS)

Charge for using and maintaining the transmission network

Read more

CM

Capacity Mechanism (CM)

Charge to ensure we have sufficient power available to meet future needs

Read more

FIT

Feed-in Tariff (FIT)

Levied on suppliers to fund the FIT scheme, designed to incentivise new small scale renewable generation in business and homes.

Read More

DUoS

Distribution Use of System (DUoS)

Recovers the cost of installing and maintaining the local distribution networks.

Read more

CCL

Climate Change Levy (CCL)

A tax on energy aimed at increasing energy efficiency and reducing carbon emissions.

VAT

Value Added Tax (VAT)

An indirect tax levied on goods and services.

REGO

Renewable Energy Guarantees of Origin (REGO)

A scheme to provide transparency about the proportion of electricity fed from renewable sources.

Read more

Standing and metering charges

Charges for the Data Collector (DC), Data Aggregator (DA) and Meter Operator (MOP)

Read more

Any questions?

If you have any other questions or would like further information on these changes, please give us a call on 0800 138 2322 and press option 2.

To explore our new business, please visit the full website here.

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Contact us

For a new quote or a renewal please call:

Show Phone Number 0330 912 8884

For existing customer service please call:

Show Phone Number 0800 138 2322

We're open:
Monday-Friday 9am-5pm.
Excluding public holidays.

Request a call back

Request a call back

Contact us

For a new quote or a renewal please call:

Show Phone Number 0330 912 8884

For existing customer service please call:

Show Phone Number 0800 138 2322

We're open:
Monday-Friday 9am-5pm.
Excluding public holidays.

Request a call back

Request a call back

Contact us

For a new quote or a renewal please call:

Show Phone Number 0330 053 2934

For existing customer service please call:

Show Phone Number 0800 138 2322

We’re open:
Monday-Friday 9am-5pm.
Excluding public holidays.

Request a call back

Request a call back

Contact us

To discuss a quote or a renewal for one of your clients please call:

Show Phone Number 0330 175 9574

For existing customer service please call:

Show Phone Number 0800 138 2322

We’re open:
Monday-Friday 9am-5pm.
Excluding public holidays.

Request a call back

Request a call back