Migration - accreditation, planning and terminology

• Could you please confirm that you’re planning to qualify as an agent in MHHS and will be capable of operating in legacy and MHH over the migration period with no impact to operations?
• What is your plan to manage this change, and can you provide details about the change?
• When do you intend to migrate non-half hourly supplies to half hourly settlement?
• It was our understanding the migration window was 25/04 - 26/10 however a recent communication from Npower stated a deadline of 26/12, was the deadline revised? Is it likely to be revised again?
• Are you able to provide a list all NHH supplies detailing which are SMETS/AMR/dumb meters (for our customers)?
• Are you able to provide a list all NHH supplies detailing which are SMETS/AMR/dumb meters (for our customers)?
• What steps are you taking to arrange meter exchanges in time and can you advise if customers have been contacted to arrange meter exchanges?
• If any meters remain dumb meters when the deadline is met, will they be migrated? If so, how will they be billed and will customer or agent meter readings still be used to accurately bill consumption?
• What will be the changes to data collection and data requirements (i.e. how often you have to obtain readings/data)?
• How will the change affect metering and data charges?
• How will the change effect current supply contracts that are in place when the migration occurs?
• How will this change impact on pricing and costs to the customer?
• How do you expect billing to change for NHH supplies and can you provide details?
• Can you provide details about any new industry terminology?