Moving Premises

We have made it easy for you to tell us about your move:

Moving out? Use Dashboard to submit your request

• If you don’t have a login for Dashboard, please click here to submit a request for an online account
• If you have forgotten your Dashboard login, please click here to reset your password

Alternatively, you can submit your move details by completing this online form.

Moving in? Please complete this online form

Why use our digital channels?

• Your request reaches us instantly
• Self-serve tools are available 24/7
• No waiting on hold on the phone
• Simple and easy to navigate
• Mandatory fields ensure we capture important details
• Quick upload for legal and supporting documents
• If you need further help to find key information, these links may be useful:

National Grid connections.nationalgrid.co.uk/what-is-my-mpan-number/
Xoserve findmysupplier.energy/
HMRC government's website

When you use either Dashboard (for moving out) or our online form (for moving in or out), we make clear the information we require. Some information is mandatory and is highlighted with an asterisk. Here are some examples of mandatory information you need to have to hand before you start filling in your details:

• The Meter Point Administration Number (MPAN) and Meter Point Reference Number (MPRN) for the premises, which can be found on your invoices or via the following websites:
  

  • For MPANs, visit National Grid

  • For MPRNs, visit Findmysupplier (search by postcode)

• The date your responsibility for occupancy starts or ends
• Your business details
• Contact details including a name, telephone number and email address
• If moving out, the name of the incoming customer or the landlord
• If moving out, a forwarding address
• If moving in, a limited company registration number, or your ‘Trading as’ name if a sole trader
• If we will be dealing with a third party acting on your behalf, then a Letter of Authority (LOA) is required
• At least one legal document related to your occupancy. For example, a business rates notification, signed lease (by both landlord and tenant), Land Registry certificate (TR1/TR5), sale document, or work completion certificate

Tip: Provide up-to-date meter readings near your changeover date, and check if you qualify for Climate Change Levy (CCL) exemption or VAT reduction.

Both you and the previous occupier should have agreed on a changeover date. We can correct the date – but only if a legal document is provided showing when you became responsible. This could include a business rates notification, a signed lease (by both landlord and tenant), a Land Registry certificate (TR1/TR5), sale document, or work completion certificate.

Unfortunately, without a legal document, we will be unable to amend your change of occupancy date until you reach an agreement with the previous occupier. If this is the case, we will accept a notification signed by both parties.

You must use our online options to submit your request. If moving out, use Dashboard. If moving in, use our online Change of Occupancy form. Complete all mandatory fields and provide at least one legal document related to your occupancy – this can include a business rates notification, a signed lease (by both landlord and tenant), a Land Registry certificate (TR1/TR5), sale document, or work completion certificate. 

A. If you do delay notifying us of a change of occupier, this can lead to you being invoiced for consumption that you are not responsible for, create unnecessary queries at a later stage, and prompt the need for further documentation as proof of the change of occupier.

If you are still receiving invoices, this could be due to nBS having not been notified of the move. If you haven’t been in contact with nBS, then please complete our online form and we will process your submission as quickly as possible.