My Energy Coach Knowledge Hub
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FAQs
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My Energy Coach Knowledge Hub
FAQs
Getting started
How to guides
Modules explained
Icons explained
FAQs
FAQs
A list of frequently asked questions to help you navigate My Energy Coach
On ‘Monitoring > Overview’ page does this include both HH and NHH meters?
Does the cost data update with our tariff changes?
Can you search by MPAN on ‘Detail View’?
Can we do a full review of our meter names?
Can we still download reports that have import and export data on the same report?
Does the weather classification work for all sites for gas and electricity?
Can export data be viewed on MEC and is this through the same route as import data?
Can we only see from last month’s data?
What is the lag on this data?
If we have consultants working on our behalf for particular sites, are they allowed access to My Energy Coach?
How many decimal places does My Energy Coach record the data in?
What time code is the data reported in?