FAQs

A list of frequently asked questions to help you navigate My Energy Coach

• On ‘Monitoring > Overview’ page does this include both HH and NHH meters?
• Does the cost data update with our tariff changes?
• Can you search by MPAN on ‘Detail View’?
• Can we do a full review of our meter names?
• Can we still download reports that have import and export data on the same report?
• Does the weather classification work for all sites for gas and electricity?
• Can export data be viewed on MEC and is this through the same route as import data?
• Can we only see from last month’s data?
• What is the lag on this data?
• If we have consultants working on our behalf for particular sites, are they allowed access to My Energy Coach?
• How many decimal places does My Energy Coach record the data in?
• What time code is the data reported in?