FAQs

A list of frequently asked questions to help you navigate My Energy Coach

• On ‘Monitoring > Overview’ page does this include both HH and NHH meters?
• Does the cost data update with our tariff changes?
• Can you search by MPAN on ‘Detail View’?
• Can we do a full review of our meter names?
• Can we still download reports that have import and export data on the same report?

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Getting started

• Watch our on demand demonstration of My Energy Coach

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How to guides

• How to view and navigate individual channel(s)
• How to navigate to each module
• How to create dashboards
• How to create and update graph information
• How to select or edit site information

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Modules explained

• Module explained: Insights
• Module explained: Data Quality
• Module explained: Alerting
• Module explained: My Dashboards
• Module explained: Site Dashboard

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Icons explained

• Guide to the icon buttons

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