Order Management

Market Lens provides customers with a simple and efficient way to initiate trading activity while maintaining the existing trading process and controls.

Order requests are only available during the Optimisation Desk opening hours (9:00am - 5:00pm, Monday to Friday).

Creating an Order

1. Log in and navigate to the Orders section.
2. Select Raise a New Order.
3. Enter the required trading details, such as commodity and transaction direction.
4. Review the indicative market price displayed within the application.
5. Select Raise Order Request.

Trading Desk Contact After an order request is submitted, the system automatically initiates a call to the customer on their provided phone number and then connects them directly to the Optimisation Desk.

This creates a secure, recorded trading conversation using the standard trading line, ensuring compliance with existing trading procedures.

Order Tracking All order requests are recorded within the platform and assigned a status to reflect progress, including:

• Pending – Request submitted and awaiting processing.
• Open – Request is being actioned by the trading team and available to trade.
• Fulfilled – Order has been completed.

Customers can monitor the progress of their orders directly within Market Lens, providing transparency throughout the trading process.