In-App Assistance
What in-app support is available to customers?
Market Lens is designed to complement and support the services provided by the Optimisation Desk.
Customers have access to several support channels directly within the application, including:
Frequently Asked Questions (FAQs)
A searchable FAQ section containing answers to common questions and guidance on key processes.
Raise a Query
Allows customers to submit questions or requests directly through the platform for review and response.
Chatbot and Live Chat
Provides instant assistance through automated responses, with the option to connect to a live support representative when required.
Contact Us Page
Offers direct contact information and support options for customers who require further assistance.
These resources ensure users can access help whenever they need it.